I’m going to go right out and say it, I do a lot of my shopping online. It’s easy, quick, can be done at 1am and a lot of the places I shop ebates (referral link) too. I generally have few problems with it.
Lately though, it seems that I’ve been having problems with online retail places. In the last few weeks I’ve had issues with 3 businesses.
- One was a massive hike in my insurance premium which has been sorted out, but I’m just waiting for another one. (Insurance is a whole other animal though, I get that.) Ok, that was resolved.
- One was with a LS deal that I purchased that had incorrect information in it at the time of purchase. Ultimately the local establishment ended up honoring the LS deal that I purchased because I’ve been a customer for a long time, but apparently they didn’t have to because it was LS’s misinformation at the time of purchase. Ok, that was resolved.
- The third was just yesterday. Last week, I ordered some pretty black boots and new sneakers from a website that I often order from (and a store I frequent as well) and generally have no problems. Admittedly, I paid $70 for the boots (which I considered a decent price) and was willing to spend that much. BUT! They arrived yesterday with a clearance sticker on the box for $40. I have emailed the company requesting a refund for the difference and am awaiting their response. (I’m not wearing the boots until I find out though. If they won’t give me the difference I might take them into the store and see what can be done, if anything.)
I’m wondering if it is a growing trend or a run of bad luck on my part…
If it’s a run of bad luck on my part, I can accept that. Don’t we all get our turn sometimes? If it’s a growing trend, it makes me sad that consumers have to fight to be treated well and that businesses are taking advantage of situations where consumers aren’t able to stick up for themselves.
I also make it a point to shop at places that treat their customers well and am not opposed to finding alternatives if I don’t feel ok about shopping somewhere. I worry that if companies don’t make things right, I’ll lose some of my favorite shopping places on principle.
Am I wrong?