I’m spefically not putting the venue in today because I don’t want to give them Google hits just yet. Please respect that. If you need to know who I’m talking about, it’s on my facebook page or you can email me and I’ll tell you, privately.
As we were considering venues for this party with a judge that we’re having, we thought about what we wanted: a laid back, non stressing event that was fun. We didn’t want anything fancy or too involved. We wanted fun, playful and us. At first, we thought about having it back home, in my aunt’s back yard as she graciously offered, but to have the number of people on the guest list, it would require tent, table, chair, and port-a-potty rentals. Parking may become an issue also.
Sigh, we kept looking.
We quickly found a location that we liked and that had a good price for what we wanted and to their credit, they got back to us right away.The package seemed like a good deal and the deposit was doable as soon as we could agree on the contractual terms. (What can I say? Old habits from my job in event planning and tourism die hard. Also, it’s a good move so if there are questions to who said what, there’s a record. It’s also why I insist business be conducted by email.)
I sent some questions off to her, some of which haven’t been answered yet and waited for the answers. (Simple questions like “What is the charge to upgrade the type of beer?” and “What is the deposit? We were previously told $500 and the ‘Policies and Procedures’ say $750?”)
I also started looking at reviews, just to be sure. I’ve heard good things and they were mostly glowing, with a few of the good ones suspect as to who actually wrote them, but that happens. The not as good ones made me hesitate so while I waited for answers to my questions, I kept digging. I found more not so good: contractual terms not being honored, issues with professionalism, snottiness, lack of organization, food that wasn’t as good as the taste testing, lack of support leading up to the event and a few others.
Here’s the thing, our day isn’t going to be all that complicated: Show up, decorate, greet guests, eats some food, get married, eat some dessert, say goodbye. (Order subject to change.) I don’t want to be THAT girl getting married, but I need to know our day is being treated seriously.
We’re supposed to go meet our contact on Saturday. I have three options:
- Bite my tongue and hope for the best – hey a lot of the reviews were really good.
- Tell them we’ve changed our minds and want to keep looking and if we don’t find something else hope they have our date still.
- Put the cards on the table so to speak and on Saturday when we meet, politely tell her my concerns about what I’ve read and heard with specifics.
- Other (Please specify below.)
I realize that our event isn’t going to be a huge money maker for them, but it’ll net them a nice piece of business with relatively little work once things get settled. I do feel though that as potential customers, we deserve answers to our questions, spell checked emails and professionalism.